How to manually assign or collect a ticket from a participant?
Ticket management does not always end with automated sales. Sometimes you need to manually assign a ticket to a specific person, such as a speaker, special guest or as compensation. This article will show you how to do this directly from the attendee's profile.
From this article you will learn:
How to find a participant's profile in the admin panel?
How to assign a ticket to a specific user step by step?
In what situations is manual ticket management most useful?
How to collect a previously assigned ticket and what should I keep in mind?
When is it useful to manually manage tickets?
Manual ticket assignment is a feature that comes in handy in many situations, such as:
Registering VIP guests, speakers or sponsors - when you want to give them access without going through the standard purchase process.
Handling custom requests - for example, when an attendee has paid for a ticket outside the system (e.g., with cash on-site) and you need to add them to the list.
Troubleshooting - if a participant encountered a problem during registration, you can quickly assign a ticket manually.
Granting test access - when you want to test how the system works from the perspective of a participant with a specific ticket.
How to assign a ticket to a participant? Step by step
The process is simple and intuitive. Just follow the steps below.
In the menu on the left, select Participants.
In the list, find the person you want to assign a ticket to. You can use the search engine by typing their first name, last name or email address.
Click the pencil icon (edit) next to the selected participant to go to their profile.
In the participant's profile, under Ticket, you will see a drop-down list. From it, select the ticket you want to assign.
After selecting the appropriate ticket, click the SAVE button at the bottom of the page.
Done! The participant has now been assigned a ticket and, consequently, the corresponding role and permissions on the platform.
Tip: Ticket assignment is inextricably linked to role assignment. Make sure your tickets have correctly configured roles, which is crucial for managing access to content at an event. You can read more about this in the article: Creating your first ticket - a step-by-step guide.
How do I revoke a ticket from a participant?
If you want to revoke the ticket assignment:
Again, enter edit the profile of the selected participant.
In the Ticket section , select an empty option ("select") from the drop-down list.
Save the changes.
Important: Revoking a ticket does not automatically revoke the role assigned to it. If you want to revoke a participant's privileges as well, you must manually change the participant's role in the same form, under Role.
FAQ
Does manually assigning a ticket generate an order and an invoice?
Does manually assigning a ticket generate an order and an invoice?
No. Manual assignment of a ticket is a purely administrative operation. It does not create an order in the system, it does not generate payment or accounting documents. If you need to issue an invoice, you need to create an order manually. You can read more about this in the article: How to manually create an order.
What happens if I assign a ticket to someone who already has another ticket?
What happens if I assign a ticket to someone who already has another ticket?
The system will replace the existing ticket with a newly assigned ticket. The participant will have only one ticket at a time.