Correct configuration of basic payment settings is key to efficiently managing ticket sales for your event. In this article, you’ll learn how to set the currency, the language of documents, and the rules for canceling unpaid orders. Thanks to these options, you can tailor the system to your needs and automate financial processes.
From this article you’ll learn:
How to select the default and additional currencies for your event?
How to set the language for invoices and pro forma documents?
How to configure automatic cancellation of unpaid orders?
What is the sales date on documents and how to set it?
Step 1: Go to payment settings
To begin the configuration, go to the admin panel of your event.
In the left-hand menu, select Orders.
Then go to the Payment Settings tab.
All the options described in this article can be found in the Payment Settings section.
Step 2: Currency settings
You can choose one main currency for your event and optionally enable multi-currency support.
Default currency: From the dropdown list, select the currency that will be the base for your products and orders.
Enable multiple currencies: Checking this option will allow you to sell tickets in various currencies. Once enabled, an additional field will appear where you can select which currencies should be available to participants.
💡 Tip: The multi-currency option is useful when organizing an international event. Participants from abroad will be able to pay for tickets in their local currency, which increases their comfort and can lead to higher sales.
Step 3: Sales document language settings
The Gridaly system allows you to generate sales documents, such as invoices and pro forma invoices, in different languages.
Default document language: Select the language in which the documents will be issued by default.
Enable multiple languages: If you want participants to be able to choose the language of the document when placing an order, check this option. Once activated, you’ll be able to select additional available languages.
Step 4: Automatic order cancellation
You can set after how many days unpaid orders should be automatically canceled. This allows you to free up spots for other interested attendees.
In the field Cancel unpaid orders after (days) enter the number of days after which the system should cancel the order if it hasn’t been paid.
How does it work?
If you enter “7”, the system will automatically cancel any order that hasn’t been paid within 7 days of its placement. This setting mainly applies to payments pending manual confirmation, such as traditional bank transfers.
Step 5: Sales date settings
By default, the sales date on the invoice matches the date of payment. However, you can change this.
In the Set sales date to section, you have two options:
Payment date: The default setting, in which the sales date matches the date the payment was posted.
Issue date: The sales date will match the document’s issue date, regardless of the payment date.
FAQ
What happens if a participant selects a currency other than the default one?
What happens if a participant selects a currency other than the default one?
The price will be automatically converted using the current exchange rate. Note that enabling multiple currencies may require additional configuration in your payment gateway.
Can I change the event currency after sales have started?
Can I change the event currency after sales have started?
Changing the default currency after sales have started is not recommended and may lead to data inconsistencies. If you need to do this, please contact our support.
I set up automatic order cancellation, but an order paid via PayU was not canceled despite no payment. Why?
I set up automatic order cancellation, but an order paid via PayU was not canceled despite no payment. Why?
This setting mainly applies to orders with traditional bank transfer or other payment methods that require manual confirmation. Online payments like PayU have their own payment session expiration mechanisms.