Gridaly allows accepting payments for tickets via traditional bank transfer. This is a flexible solution for attendees who prefer this form of payment or cannot use online gateways. Learn how to enable this method and how to manually manage deposit confirmations.
From this article you will learn:
How to activate the traditional transfer payment method?
Where is the transfer data taken from?
How do I manually acknowledge receipt of payment from a participant?
Step 1: Enable payment by traditional transfer
To allow participants to pay by wire transfer, you must first activate this option in your event settings.
In the admin panel, in the menu on the left, go to Orders → Payment Settings.
Find the Payment Methods section and locate the Traditional Transfer option .
Check the box (checkbox) next to the name to enable this payment method for your event.
Step 2: Verify transfer details
The transfer details that the participant will see (such as the recipient's name and account number) are automatically taken from the billing profile configured for your event. The system does not ask you to re-enter them here.
Please make sure your vendor information is complete and correct before enabling this payment method.
Important:
If the data in your billing profile is out of date, participants will receive the wrong information needed for the transfer. To learn how to properly configure your company's billing and payment data, see the article: Vendor data configuration (billing data).
Step 3: Manual confirmation of payments
Payments made by traditional transfer are not posted automatically. Each payment must be verified in your bank account and then manually confirmed in the Gridaly panel.
When you receive the payment to your account, go to Orders → Payments in the menu on the left.
Find the order that has been paid. You can use filters to view only orders with "Unpaid" status.
With the corresponding order, click the action button (three dot icon) and select Accept payment from the drop-down menu.
Once the payment is confirmed, the status of the order will change to "Paid". The participant will automatically receive a ticket and confirmation email, and his or her information will appear on the list of event participants.
FAQ
Can I automate transfer confirmations?
Can I automate transfer confirmations?
No, payments by traditional transfer always require manual verification and confirmation in the Gridaly panel. The system does not have a direct connection to your bank account, so it cannot automatically verify payments.
What happens if a participant enters the wrong transfer title?
What happens if a participant enters the wrong transfer title?
Manual verification avoids problems with incorrect data. If you have difficulty identifying a payment, please contact the participant using the information provided in the order to clarify the situation.
Can the participant see the transfer details immediately after placing an order?
Can the participant see the transfer details immediately after placing an order?
Yes. After selecting the payment method "Traditional transfer" and finalizing the order, the participant will see a summary page that contains all the data needed for the transfer. He will also receive them in the order confirmation email.