Introduction
Product categories allow you to organize tickets, extras and other items on your event registration page. They make it easier for attendees to find the items they are interested in, which improves the clarity of your offerings and makes the buying process easier. Well-organized categories make the site look professional and more user-friendly.
From this article you will learn:
What are categories and why should you use them?
How to create a new category step by step?
What types of products can you assign categories to?
How to assign products to an existing category?
Step 1: Create a new category
In order to effectively manage your products, the first step is to create appropriate categories to group them. For example, you can create categories such as "Standard tickets", "VIP tickets", "Workshops" or "Additional materials".
How to create a new category?
In the admin panel, in the menu on the left, go to the SETTINGS section and select Categories.
You will see a list of all existing categories. To add a new one, click the green
+button in the upper right corner.
Fill out the form for the new category:
Name - Enter a name that will be visible to attendees, such as "Conference Tickets."
Type - From the drop-down list, select what type of items will belong to this category. Options include Tickets, Ticket Extras, Products (for general products) or Sessions.
Description and Short Description - You can add optional descriptions to help attendees understand what the category contains.
Graphics - Add an optional graphic to make the category stand out.
Order - Set a number that will determine the category's position in the list (the lower the value, the higher it will appear).
After filling in the data, click SAVE. Your new category is now ready to use.
💡 Tip:
When planning categories, think about how attendees will browse your offerings. For example, if you are holding a conference with additional workshops, create separate categories: "Conference Tickets" and "Workshop Tickets." This will make it easier to navigate and find the tickets you are looking for.
Step 2: Assign products to categories
Once you have categories created, you can assign your products, such as tickets or add-ons, to them.
How do I assign a ticket or add-on to a category?
Go to edit the product you want to assign. To do so, in the menu on the left, select:
REGISTRATION → Tickets, to edit a ticket.
REGISTRATION → Ticket Add-ons, to edit an add-on.
In the list, find the product you want to assign and click the edit icon.
In the product editing form, find the Category field .
From the drop-down list, select the category you created earlier.
Save the changes.
From now on, the product will be displayed on the registration page within the selected category, making it easier for participants to browse the offer.
Good to know:
You can categorize other resources on the platform in the same way, such as sessions on the agenda or speakers. The process of creating categories for them and assigning them is analogous.
FAQ
Can one ticket belong to several categories?
Can one ticket belong to several categories?
No, each product (ticket, add-on) can be assigned to only one category.
What happens if I don't assign a ticket to any category?
What happens if I don't assign a ticket to any category?
Tickets not assigned to any category will be displayed on the registration page as a default list, without grouping.
Can I change the order in which categories are displayed?
Can I change the order in which categories are displayed?
Yes, when editing a category you can change the value in the Order field . Categories with a lower number (e.g. 1, 2) will appear higher in the list.